A clear and accessible return address is essential for a smooth return process, building customer trust, and complying with regulations. This guide will walk you through setting up your return address on Osokony.
š” Important: Adding a return address is mandatory for all Osokony Sellers.
Step 1: Access Your Seller Dashboard
Step 2: Access Your Osokony Shop Profile
Click "Manage Shop" on the left pane menu of your Seller Dashboard. This opens your Shop Details form.
Navigate to the āReturn Addressā tab. This tab contains two sub-tabs: "General" and "Language Data."
Step 3: Provide Your Shop Core Address Details
Complete the General Sub-Tab as follows:
Country:* Select the country where returned orders should be sent.
State:* Select the appropriate state/county/district within the chosen country.
Postal Code: Enter the postal code for the return address.
Phone: Enter a phone number that can be used for return-related inquiries.
Click the "Save Changes" button to proceed to the "Language Data" sub-tab.
Step 4: Select the Language(s) Supported by Your Shop
Completing the Language Data Sub-Tab allows you to provide the return address details in multiple languages.
Language:* Select the language for this version of the address (e.g., "English").
Name:* Enter the name of the individual or business receiving the returned items.
City:* Enter the city where returns should be sent.
Address1 & Address2:* Enter the complete and detailed street address, including any apartment or unit numbers. Be as specific as possible to avoid delivery issues.
Click the "Save Changes" button to finalize your return address setup.
Key Considerations for Your Osokony Return Address:
Accuracy: Double-check all address details for accuracy. Incorrect information can lead to lost or delayed returns.
Multiple Languages: Providing your return address in multiple languages can improve the experience for international buyers.
Clarity: Use clear and concise language in the "Name" field (e.g., "Returns Department," "Your Business Name").
Professionalism: Ensure the return address reflects a professional image.