Effective communication between buyers and sellers is essential for a smooth transaction on Osokony online Marketplace Platform. Whether you have questions about a product, need order updates, or want to negotiate prices, the messaging feature allows you to connect directly with sellers. Follow this step-by-step guide to learn how to communicate with Sellers on Osokony.
Why Use Osokony's Messaging Feature?
Direct Communication – Get product details, pricing, and availability straight from the Seller.
Negotiation & Customization – Request bulk orders or customizations with ease.
Secure Transactions – Keep all discussions documented for order tracking and dispute resolution.
Step-by-step guide on how to communicate with Sellers on Osokony.
Step 1: Log in to Your Buyer Account
Visit the Osokony website and click on "Login & Register" in the header section.
Enter your registered email address and password to log in to your Buyer account.
Once logged in, you will be redirected to your Buyer Dashboard.
Step 2: Navigate to the Messaging Module
On your dashboard, locate the "Messages" section under the GENERAL menu on the left pane of your dashboard.
Alternatively, click on the "Message" icon in the top-right navigation bar—this will display unread messages and direct you to your inbox. This is where you'll find existing conversations and start new ones.
Step 3: Start a New Conversation with a Seller
To message a Seller, go to the Product page of the item you’re interested in, or Navigate to the Seller's profile
Click "Contact Seller" or "Request For Quote" button. A message box will appear.
Type your message clearly and concisely. Include any relevant details about your inquiry.
💡 Tip: Be clear and concise in your message. Include details like the product name, quantity, and any specifications you need.
Step 4: Check and Respond to Seller Replies
Return to the Message Module in your Buyer Dashboard to see seller responses.
Click on a conversation thread to open and reply to messages.
Use the Search Bar to find specific messages using keywords.
In your inbox, click on the message you want to reply to.
Use the message box to type your reply. Be polite and address all the seller's questions or concerns.
Click the "Send" button to send your response.
Step 5: Continue the Conversation
Keep the conversation within Osokony’s messaging system to ensure secure and documented communication.
If the Seller requires additional details, respond promptly to avoid delays in processing your order.
Tips for Effective Communication with Sellers on Osokony
Be Clear and Concise: Use simple language and avoid jargon.
Be Polite and Professional: Maintain a respectful tone throughout the conversation.
Respond Promptly: Sellers appreciate timely responses.
Keep a Record: Save important messages for future reference.