Effective communication between buyers and sellers is essential for a smooth transaction on Osokony online Marketplace Platform. Whether you have questions about an order, need order updates, or want to negotiate prices, the messaging feature allows you to connect directly with Buyers. Follow this step-by-step guide to learn how to communicate with Buyers on Osokony.
Why Use Osokony's Messaging Feature?
Direct Communication – Get product order details straight from the Buyer.
Negotiation & Customization – Negotiate for bulk orders or customization details with ease.
Secure Transactions – Keep all discussions documented for order tracking and dispute resolution.
Step-by-step guide on how to communicate with Buyers on Osokony.
Step 1: Log in to Your Seller Account
Visit the Osokony website and click on "Login & Register" in the header section.
Enter your registered email address and password to log in to your Seller account.
Once logged in, you will be redirected to your Seller Dashboard.
Step 2: Navigate to the Messaging Module
On your dashboard, locate the "Messages" section under the PROFILE menu on the left pane of your dashboard.
Alternatively, click on the "Message" icon in the top-right navigation bar—this will display unread messages and direct you to your inbox. This is where you'll find existing conversations and start new ones.
Step 3: Check and Respond to Buyers Messages
Click on a conversation thread to open and reply to messages.
Use the Search Bar to find specific messages using keywords.
In your inbox, click on the message you want to reply to.
Use the message box to type your reply. Be polite and address all the Buyer's questions or concerns.
Click the "Send" button to send your response.
Step 4: Continue the Conversation
Keep the conversation within Osokony’s messaging system to ensure secure and documented communication.
If the Buyer requires additional details, respond promptly to avoid delays in processing your order.
Tips for Effective Communication with Buyers on Osokony
Be Clear and Concise: Use simple language and avoid jargon.
Be Polite and Professional: Maintain a respectful tone throughout the conversation.
Respond Promptly: Buyers appreciate timely responses.
Keep a Record: Save important messages for future reference.