{"plan":{"type":"free","billingCycle":"monthly"},"setup":{"import":false,"knowledgeBase":true,"ai":true,"chatbot":true,"inbox":true,"team":false},"_id":"67aa3a06f16a1f95e727de6f","categories":[{"id":"general","icon":"","value":"General","slugId":104,"slug":"general","pages":["67aa3a06f16a1f95e727de75","67acee6ff16a1f95e727f373","67ae418f180e3f95f8187739"],"children":[{"id":"dMTyAG","value":"Managing Your Osokony Account","description":"","children":[],"slugId":118,"icon":"","slug":"managing-your-osokony-account","parent":"general","pages":["67acf2ad180e3f95f81869d4","67ae41f0180e3f95f8187755"]},{"id":"POoL7q","value":"Personal Data Protection","children":[],"slugId":127,"icon":"","slug":"personal-data-protection","parent":"general","pages":["67af07b3f16a1f95e72806d6"]},{"id":"pBrZCO","value":"Languages supported by Osokony","children":[],"slugId":128,"icon":"","slug":"languages-supported-by-osokony","parent":"general","pages":["67af0718f16a1f95e7280697"]},{"id":"1kGQxM","value":"Contacting Osokony for Support","children":[],"slugId":119,"icon":"","slug":"contacting-osokony-for-support","parent":"general","pages":["67af5b3f180e3f95f8188481"],"description":""}],"description":"Osokony Account Management Guides & General FAQs "},{"id":"W5DbdZ","value":"Buyers","icon":"🛒","description":"Shop Smarter on Osokony: Tips, Help & Common Questions","children":[{"id":"ATRAUA","value":"Getting Started on Osokony","children":[],"slugId":124,"icon":"","slug":"getting-started-on-osokony","parent":"W5DbdZ","pages":["67af6e85f16a1f95e7280e7e","67aefbf0f16a1f95e7280520"]},{"id":"z00G8l","value":"Placing an Order on Osokony","children":[],"slugId":121,"icon":"","slug":"placing-an-order-on-osokony","parent":"W5DbdZ","pages":["67aefcaff16a1f95e7280570","67aefc6df16a1f95e728054f","67aefdb9180e3f95f8187c2d","67aefe27180e3f95f8187c52","67b9e2567cafb8a98933a807"]},{"id":"j4JPBE","value":"Payment Options on Osokony","children":[],"slugId":125,"icon":"","slug":"payment-options-on-osokony","parent":"W5DbdZ","pages":["67af000bf16a1f95e72805d7","67af0136f16a1f95e72805fe","67af01c3f16a1f95e728062a"]},{"id":"3cO1Rv","value":"Shipping & Delivery ","children":[],"slugId":117,"icon":"","slug":"shipping-delivery","parent":"W5DbdZ","pages":["67af082ef16a1f95e72806fd","67af0887180e3f95f8187dc6","67af0918f16a1f95e728073d"],"description":""},{"id":"Eqbz9s","value":"Returns & Refunds ","children":[],"slugId":126,"icon":"","slug":"returns-refunds","parent":"W5DbdZ","pages":["67af11a6180e3f95f8187e10"]}],"slugId":105,"slug":"buyers","pages":["67af27a1180e3f95f818800c"]},{"id":"4FaNSK","value":"Sellers","icon":"💰","description":"Sell on Osokony: Step-by-Step Guides, Tips & Common Questions","children":[{"id":"yBBmJg","value":"Getting Started Selling on Osokony","children":[],"slugId":123,"icon":"","slug":"getting-started-selling-on-osokony","parent":"4FaNSK","pages":["67af3c9e180e3f95f8188154","67b06bb8180e3f95f8188e37","67b0810cf16a1f95e72818d8","67af4327f16a1f95e7280a82","67af4579180e3f95f81881f0","67af461f180e3f95f8188212","67af468b180e3f95f818823c"]},{"id":"AkiT3e","value":"Setting-Up and Managing Your Osokony Shop","children":[],"slugId":134,"icon":"","slug":"setting-up-and-managing-your-osokony-shop","parent":"4FaNSK","pages":["67b129bd7cafb8a98933569d","67b12690aa97cea99aad4585","67b11f8faa97cea99aad4540","67b114a27cafb8a9893355aa","67b110607cafb8a989335558","67b107d2aa97cea99aad444c","67b0fd18aa97cea99aad435d","67b0bd2faa97cea99aad40a4","67b0dc28aa97cea99aad4214","67b0eef7aa97cea99aad429f"]},{"id":"UmpQog","value":"Subscribing to Sell on Osokony ","children":[],"slugId":122,"icon":"","slug":"subscribing-to-sell-on-osokony","parent":"4FaNSK","pages":["67af8e73f16a1f95e7281207","67af6891f16a1f95e7280dc0","67af8741f16a1f95e72810f5","67af87fd180e3f95f8188800","67af8833f16a1f95e728113c","67af889cf16a1f95e7281165","67af88bcf16a1f95e7281184","67af8927f16a1f95e72811a7","67af8953f16a1f95e72811c7"]},{"id":"V3Ug01","value":"Adding and Managing Your Products on Osokony","description":"","children":[],"slugId":114,"icon":"","slug":"adding-and-managing-your-products-on-osokony","parent":"4FaNSK","pages":["67af4992f16a1f95e7280b45","67b1faceaa97cea99aad485e","67bef90eaa97cea99aadcd4b","67bf0bfd7cafb8a98933dddb","67bf0872aa97cea99aadce5d","67af4b4c180e3f95f81882db","67af5424180e3f95f8188337","67b23e447cafb8a989335c06","67b24ced7cafb8a989335d80","67af981b180e3f95f81889a7"]},{"id":"vc9-t8","value":"Managing Your Sales on Osokony","children":[],"slugId":120,"icon":"","slug":"managing-your-sales-on-osokony","parent":"4FaNSK","pages":["67afa395180e3f95f8188ab3","67b9ea90aa97cea99aad98fd","67afa3c8180e3f95f8188add","67afad5df16a1f95e728155f"]},{"id":"u0RcAv","value":"Shipping Products","children":[],"slugId":129,"icon":"","slug":"shipping-products","parent":"4FaNSK","pages":["67af95d1f16a1f95e728123b","67af966f180e3f95f8188933","67af96cff16a1f95e728128a","67af970f180e3f95f8188971","67afa2d4f16a1f95e72813ce"]},{"id":"oyu23X","value":"Product Ratings & Seller Performance","children":[],"slugId":131,"icon":"","slug":"product-ratings-seller-performance","parent":"4FaNSK","pages":["67af9c4d180e3f95f81889e1","67af9c91f16a1f95e728132f","67af9d07f16a1f95e728135a","67af9d30180e3f95f8188a43"]},{"id":"xbWLcM","value":"Returns and Refunds","children":[],"slugId":132,"icon":"","slug":"returns-and-refunds","parent":"4FaNSK","pages":["67afa6c1f16a1f95e72814b8"]},{"id":"A8ezod","value":"Disputes Resolution","children":[],"slugId":133,"icon":"","slug":"disputes-resolution","parent":"4FaNSK","pages":["67afa849180e3f95f8188bde"]}],"slugId":106,"slug":"sellers","pages":["67af97aff16a1f95e72812c9"]},{"id":"7nyMJN","value":"Affiliates","description":"Become Osokony Affiliate!","children":[],"slugId":107,"icon":"","slug":"affiliates","pages":[]},{"id":"qYoe6w","value":"Advertisers ","icon":"📈","description":"Advertise With Osokony!","children":[],"slugId":108,"slug":"advertisers","pages":[]}],"lastCategorySlugId":134,"lastPageSlugId":1085,"conversationsCount":23,"blocked":false,"upsellTriggers":["inbox","team","customDomain","removeBranding","answers","externalSites"],"centerName":"Osokony Help Center","centerDomain":"osokony","userId":"67aa3998f16a1f95e727de68","config":{"general":{"language":"en","conversationEmail":false,"contactEmail":"osokonyplatform@gmail.com"},"content":{"links":[{"id":"home","label":"Help Center Home","path":"/"},{"id":"iE6Dv-Lh","label":"Osokony Home","path":"https://osokony.com/"},{"id":"OCZQxcpf","label":"Shop","path":"https://osokony.com/"},{"id":"aSGVIrtS","label":"Sell","path":"https://osokony.com/supplier"},{"id":"4IC_ljKq","label":"Services","path":"https://osokony.com/services-1"},{"id":"contactus","label":"Contact us","path":"https://osokony.com/contact-us"}]},"design":{"centerLogo":"https://uploads.help.center/67aa3a06f16a1f95e727de6f/centerLogo/sokony-high-resolution-logo-transparent%20%281000by300%29.png?t=1739383049615","bannerType":"image","showBranding":false,"primaryColor":"#000000","bannerColor":"#f3f5f8"},"seo":{"searchIndex":true,"metaTitle":"Osokony help center","metaDesc":"Discover comprehensive solutions and expert guidance for all your queries related to Osokony.com at our help center. Our articles and tutorials provide step-by-step guidance and troubleshooting tips to help you make the most of our offering. Visit us now for effective assistance and support.","favicon":"https://uploads.help.center/67aa3a06f16a1f95e727de6f/favicon/osokony-high-resolution-logo-transparent%20-%20Copy.png?t=1739383835685","ogImage":""},"integrations":{"customSupport":{"subject":"New question from Help.center"}},"widget":{"launcherPosition":"bottom-right","launcherIcon":"https://uploads.help.center/67aa3a06f16a1f95e727de6f/category/live-chat-%20darker.png?t=1739516560708","widgetLogo":"https://uploads.help.center/67aa3a06f16a1f95e727de6f/widgetLogo/sokony-high-resolution-logo-transparent%20%281%29.png?t=1739514010039","chatAvatar":"https://uploads.help.center/67aa3a06f16a1f95e727de6f/chatAvatar/osokony-high-resolution-logo-transparent%20-%20Copy.png?t=1739517477649","launcherTheme":"#32CD32","widgetLinks":[{"id":"hc","label":"Help Center","icon":"","action":"https://osokony.help.center/","type":"url"},{"id":"n1PV","label":"Contact Us","type":"url","icon":"","action":"https://osokony.com/contact-us"}],"enableChat":true,"enableLinks":true,"enableHelp":true,"heroText":"How can we help?","welcomeMessage":"Hi there! How can we help you?","articleRecommendations":[]},"ai":{"enableSearch":true,"enableEmail":true,"allowContact":false},"support":{"tags":[],"responses":[],"spamList":[],"spamRules":"","channels":[]},"locale":{"home":"Home","ask":"Chat","help":"Help","allCategories":"All Categories","articleHelpful":"Was this article helpful?","article":"Article","articles":"Articles","categories":"Categories","contactUs":"Contact us","contactUsSubtitle":"Tell us what you're looking for and we'll get back to you.","emailAddress":"Email address","howCanWeHelp":"How can we help?","name":"Name","needHelp":"Still need help?","noResultFound":"No result found. Check the spelling or try different keywords.","popularArticles":"Popular Articles","search":"Search","askAi":"Chat with Us!","subject":"Subject","thankyouForContactingUs":"Thank you for contacting us. We'll get back to you soon 👍","thankyouForFeedback":"Thank you for the Feedback","contactUsTitle":"Please tell us more about your request","message":"Your message","askYourQuestion":"Ask your question","aiThinking1":"AI is thinking ","aiThinking2":"AI is finding an answer","aiThinking3":"AI is looking for an answer","noAnswer":"I'm sorry, I cannot find an answer. You can rephrase your question, or get email support.","rephraseQuestion":"I'm sorry, I cannot find an answer. Please try rephrasing your question.","askFeedback1":"Did that answer your question?","askFeedback2":"Is that what you were looking for?","feedbackResponse":"Great! Is there anything else I can help you with?","reportResponse":"Drop us a message and we will get back to you soon.","thatHelped":"That helped","didNotHelp":"No, it didn’t help","getEmailSupport":"Get email support","shareEmail":"Please share your email and we'll get back","emailRequired":"Email is required","emailInvalid":"Please enter a valid email","contactSupport":"Contact Support","aiLimitReached":"Sorry, we are currently at our limit. Please try again later.","messageSent":"Message sent. We will get back to you soon. In the meantime, is there anything else I can help you with?","learnMore":"Learn more","poweredBy":"Powered by","aiPoweredBy":"AI powered by","whatIsYourRequestAbout":"What is your request about?","recommendedArticles":"Recommended articles","iStillNeedHelp":"I still need help","uploadFiles":"Upload files","optional":"optional","uploadUpto":"Upload up to 3 files","askQuestionOrGetEmailSupport":"You can ask a question here to get instant answer, or get email support.","appreciateFeedback":"Thank you for your feedback. We appreciate your input and will use it to improve our service."}},"createdAt":"2025-02-10T17:40:22.747Z","updatedAt":"2025-02-26T12:59:01.318Z","id":"67aa3a06f16a1f95e727de6f","analytics":{"_id":"67aa3a084c344ed5b011a7ce","center":"67aa3a06f16a1f95e727de6f","month":"1-2025","__v":0,"createdAt":"2025-02-10T17:40:24.117Z","dailyVisits":[{"day":11,"count":1,"_id":"67aac70f074f7dce156ba941"},{"day":12,"count":3,"_id":"67acd3a9074f7dce156c6c5b"},{"day":13,"count":8,"_id":"67adada433d9cad33cf4e92f"},{"day":14,"count":26,"_id":"67aee21333d9cad33cf5472f"},{"day":15,"count":9,"_id":"67b020dd33d9cad33cf5b0ac"},{"day":16,"count":23,"_id":"67b12c28074f7dce156de462"},{"day":17,"count":5,"_id":"67b3844e33d9cad33cf6dc96"},{"day":18,"count":2,"_id":"67b3f7c6074f7dce156edd43"},{"day":19,"count":2,"_id":"67b5e2b0074f7dce156f8101"},{"day":20,"count":2,"_id":"67b67ab233d9cad33cf7dece"},{"day":22,"count":10,"_id":"67b92a9433d9cad33cf8bdef"},{"day":23,"count":4,"_id":"67ba76fa33d9cad33cf923ef"},{"day":24,"count":4,"_id":"67bc18af33d9cad33cf9acc0"},{"day":25,"count":3,"_id":"67bd8d4033d9cad33cfa3e8c"},{"day":26,"count":23,"_id":"67bef22f33d9cad33cfae06e"}],"searches":[{"searchResponse":{"pages":["67acf2ad180e3f95f81869d4"]},"aiResponse":{"isAnswered":false,"messageRef":"67ad03f81293d0790bbeb0b7"},"_id":"67ad03f1ef30e03ddc43e513","term":"how to register ","updatedAt":"2025-02-12T20:26:32.509Z","createdAt":"2025-02-12T20:26:29.117Z","conversation":"67ad03f61293d0790bbeb0a4"},{"searchResponse":{"pages":["67ae41f0180e3f95f8187755","67acf2ad180e3f95f81869d4"]},"_id":"67aeeb1f7633d29cd00921db","term":"rest password","updatedAt":"2025-02-14T07:05:07.991Z","createdAt":"2025-02-14T07:05:07.991Z"},{"searchResponse":{"pages":[]},"_id":"67aeeb50b757b5eecfe7773e","term":"shop","updatedAt":"2025-02-14T07:05:57.436Z","createdAt":"2025-02-14T07:05:57.436Z"},{"searchResponse":{"pages":[]},"_id":"67aeef0341dd93ce9cad1ab5","term":"payment","updatedAt":"2025-02-14T07:21:43.704Z","createdAt":"2025-02-14T07:21:43.704Z"},{"searchResponse":{"pages":["67b129bd7cafb8a98933569d","67b0fd18aa97cea99aad435d","67b114a27cafb8a9893355aa","67b0eef7aa97cea99aad429f","67b0dc28aa97cea99aad4214"]},"_id":"67b38aa08384cb6a379d2a8d","term":"create a shop","updatedAt":"2025-02-17T19:14:40.486Z","createdAt":"2025-02-17T19:14:40.486Z"},{"searchResponse":{"pages":["67af981b180e3f95f81889a7","67af4b4c180e3f95f81882db","67af6891f16a1f95e7280dc0","67b06bb8180e3f95f8188e37","67b129bd7cafb8a98933569d"]},"_id":"67b38d9c84b68713bf97abd5","term":"selling on osokony","updatedAt":"2025-02-17T19:27:24.484Z","createdAt":"2025-02-17T19:27:24.484Z"},{"searchResponse":{"pages":["67af981b180e3f95f81889a7","67af4b4c180e3f95f81882db","67af6891f16a1f95e7280dc0","67b06bb8180e3f95f8188e37","67b129bd7cafb8a98933569d"]},"_id":"67b38dc0cda6066d2a22b260","term":"selling on osokony","updatedAt":"2025-02-17T19:28:00.102Z","createdAt":"2025-02-17T19:28:00.102Z"},{"searchResponse":{"pages":["67b0dc28aa97cea99aad4214"]},"_id":"67b38dd727656e9a0b047d1d","term":"buying","updatedAt":"2025-02-17T19:28:23.075Z","createdAt":"2025-02-17T19:28:23.075Z"},{"searchResponse":{"pages":["67b0dc28aa97cea99aad4214"]},"_id":"67b38de5ade20bc5a9eedcf0","term":"buying ","updatedAt":"2025-02-17T19:28:37.598Z","createdAt":"2025-02-17T19:28:37.598Z"},{"searchResponse":{"pages":["67b114a27cafb8a9893355aa","67b11f8faa97cea99aad4540","67b129bd7cafb8a98933569d","67b0fd18aa97cea99aad435d","67b12690aa97cea99aad4585"]},"_id":"67b38dedf3bcb82855fa59b7","term":"shop","updatedAt":"2025-02-17T19:28:45.422Z","createdAt":"2025-02-17T19:28:45.422Z"},{"searchResponse":{"pages":["67b129bd7cafb8a98933569d","67b114a27cafb8a9893355aa","67b0dc28aa97cea99aad4214","67b1faceaa97cea99aad485e","67b12690aa97cea99aad4585"]},"_id":"67b9b504640d708715569963","term":"how to setup a shop","updatedAt":"2025-02-22T11:29:08.498Z","createdAt":"2025-02-22T11:29:08.498Z"},{"searchResponse":{"pages":["67af981b180e3f95f81889a7","67af4b4c180e3f95f81882db","67af6891f16a1f95e7280dc0","67b06bb8180e3f95f8188e37","67b129bd7cafb8a98933569d"]},"_id":"67b9efd5a55d78d7e0e1f2e6","term":"selling on osokony","updatedAt":"2025-02-22T15:40:05.910Z","createdAt":"2025-02-22T15:40:05.910Z"}],"updatedAt":"2025-02-28T16:18:17.165Z","visits":125,"chats":{"_id":"67c1e1c933d9cad33cfbee7b","answered":29,"messages":50,"total":22,"unanswered":["faq","shop","how do i pay?","what are the payment methods","payment","currencies","payment methods","how to sell","how much is it to sell on osokony?","Is there an ad for osokony","answer my question again","what is your name","c","who is the owner of osokony","how much","subscription","how much is subscription fees","basic","am a new user"],"negative":3,"tickets":2,"positive":2}}}

What happens if a buyer raises a dispute?

Related Articles

Disputes Resolution